FAQ

Frequently Asked Questions

If you can't find what you're looking for feel free to reach out to us at sales@maketime.io

Getting Started

MakeTime streamlines the procurement and production management of CNC machined parts. Powered by data and the nation’s largest network of qualified suppliers, MakeTime radically compresses the manufacturing timeline. This creates a reliable path to prototyping, production and aftermarket CNC machining that is fast, intuitive and cost-competitive.

Lexington, Kentucky. Go Cats!

No. We don’t have any CNC machines, instead we have the largest CNC machining supplier network in the world. It stretches nationwide and makes it possible for us to provide customers in need of CNC machined parts immediate access to thousands of available machines and machine hours in shops that we have already vetted.

We’ve developed a matching algorithm that places jobs with suppliers in our nationwide network based on shop preferences, capabilities, proximity, work history, available machines and a handful of other important criteria.

We have a rigorous qualification process for all our suppliers. First, suppliers must pass a background check and meet business credit history requirements. Upon approval, we conduct a supplier qualification audit based on the criteria defined in our proprietary Quality Confidence Factor Equation, which focuses on quality standards, ability to execute and commitment to digital manufacturing.

Sometimes a supplier doesn’t meet these initial requirements. When that happens, we may grant probationary status based on a review of additional criteria. Probationary suppliers are limited to certain types of jobs and must successfully complete a series of test jobs before graduating to qualified status.

Not currently. If there is a design for manufacturability (DFM) problem with your part files, our sales team will contact you about what can be done to fix it.

PROCESSES

MakeTime offers the following processes for prototyping, production, aftermarket, MRO and tooling:

  • CNC Mill | Horizontal Machining Centers and Vertical Machining Centers

  • CNC Lathe / Swiss Lathe

  • CNC Router

  • CNC Laser Cutter

  • CNC Plasma Cutter

  • CNC Water Jet

  • Wire EDM

  • Screw Machines

MATERIALS
Our most commonly requested material types include*:
  • Aluminum

  • Brass

  • Bronze

  • Cast iron

  • Copper

  • Steel

  • Tool steel

  • Alloy steel

  • Stainless steel

  • Plastics

  • Zinc

*If your order requires rare or irregular materials, include them in the space provided for your production notes.

SECONDARY PROCESSES & FINISHES

 Secondary processes and finishes that are available include:

  • Anodization
  • Assembly
  • Bending
  • Black Oxide
  • Brushing
  • Chemical Film
  • Electro-Polishing
  • Engraving
  • Grinding
  • Heat Treating
  • Lapping
  • Laser Marking
  • Media Blasting
  • Paint
  • Passivating
  • Plating
  • Polishing
  • Powder Coating
  • Tumbling
  • Welding

Absolutely. Monetizing idle machine time is great for customers with in-house machining capabilities. To activate supplier capabilities on your account, email us at support@maketime.io.

We take intellectual property (IP) very seriously. Every file you upload to the MakeTime platform is kept completely confidential and secure. Once an order is placed, only the supplier that actually produces your parts has access to the part file. All our suppliers undergo a qualification process and are under contract to protect your IP. If you need an NDA, we will oblige. Just email us at sales@maketime.io with your request.

Nothing. There are no subscription or signup fees.

MakeTime observes the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day

We primarily work with SMB, mid-market and enterprise customers looking to strengthen or reshore their supply chains without increasing capital or operational expenditures. However, we also work with entrepreneurs and the occasional artist or inventor in need of on-demand CNC machining.

MakeTime also works with machine shops from all around the country making us the home to the largest network of U.S. suppliers.

Yes, MakeTime is dedicated to the revitalization of domestic manufacturing. All of our suppliers are located in America.

Suppliers

We’ve replaced the RFQ process with real job offers that match your capacity and capabilities, essentially automating your front office at no added cost to you. MakeTime will put work on your machines and coordinate all logistics. All you have to do is order materials, machine parts, and get paid.

Consider us a no-cost extension of your sales team.  When you sign up with us, you can boost revenue by monetizing your idle machine time, and eliminate soft costs associated with the traditional RFQ process. You won’t have to bid jobs, your machines will be idle less often, and your machinists will have more work.


First, you must pass a background check and meet business credit history requirements. Upon approval, we conduct a supplier qualification audit based on the criteria defined in our proprietary Quality Confidence Factor Equation, which focuses on quality standards, ability to execute and commitment to digital manufacturing.

Sometimes a supplier doesn’t meet these initial requirements. When that happens, we may grant probationary status based on a review of additional criteria. Probationary suppliers are limited to certain types of jobs and must successfully complete a series of test jobs before graduating to qualified status.


To begin the qualification process, sign up for an account here.

MakeTime pays suppliers upon customer acceptance of the delivered parts — usually within one business day. We can either cut you a check or deposit funds directly into your bank account. It's up to you.

When you sign up, only basic information about you and your company is required. However, to properly match your shop to the kinds of job offers you’re likely to want and succeed at, we need a lot more than that. So we ask you about capabilities, job preferences, quality control and relevant experience. We also ask you to list all your available machine hours and keep them updated.

No. However, some customers require or request them. In order to increase the number of jobs for which you are eligible, log any certifications you do have in your Shop Profile.

All you need to start a job is a CNC machine and a MakeTime account. Every job offer from MakeTime includes detailed part files: a 2D drawing in .pdf format with top, side and bottom views, tolerances, dimensions, material call outs and finishing specifications, as well as a 3D model in .step or .sldprt formats. All part files are checked for manufacturability before we pass them on to you.

No. That being said, we only sends job offers that match your capabilities and the available hours you’ve listed. However, you always have a choice to either accept or reject an offer. If you do reject a job offer, please tell us why so we can match you more efficiently to jobs in the future.

Not if you have a valid reason for rejecting a job offer and you communicate that reason to the MakeTime team. In the event that you reject two or more jobs that fit your competencies and available hours without reason, however, future job offers will be fewer and farther between.

Purchasers

To get started, create an account, upload at least one DFM ready part, and request an estimate. Within one business day (on average), you’ll receive a pricing estimate that includes machining, materials and delivery costs. If the price is right, sign the estimate and pay. Our matching algorithm will place your order with suppliers whose capabilities and available machine time meet your needs. MakeTime manages production, delivery, and payments, and we ensure every order for quality. See our How It Works section for more details.

No, MakeTime handles all supplier communication and management for you, at no cost. If you require direct communication with a supplier, we address it on a case by case basis.

Every order starts when a customer uploads part files in 2D or 3D formats. The 2D file must include top, side and bottom views with clear dimensions, tolerances, material call outs and finishing specifications. You must also include part quantity, your in-hands date and shipping address. Then, request an estimate. If the price you receive is to your liking, sign and submit payment. We'll immediately start matching your order to a prequalified supplier on our network.

How quickly you need your parts affects pricing. Because of this reality, we encourage our customers to plan ahead, and only choose faster shipping times when it’s truly necessary. Our adjustable delivery dates and pricing work like this:

  • Production speeds automatically default to our “standard” lead time. “Standard” is four weeks. This speed of delivery also accompanies our baseline pricing.

  • “Rush” orders are delivered within three weeks of an order being placed. The estimate price for “rush” orders is higher than it is for “standard” orders.

  • “Expedited” orders are delivered in two weeks or less. This delivery option is our fastest, and it is also our most expensive.

  • “Flexible” dates are for customers who don’t need their parts for five weeks or more. These estimates reflect a 4% discount off our standard pricing.

  • “Custom dates” allow customers to enter a specific date for parts delivery. Depending on when that date falls on the calendar in relation to when you request an estimate, your price will reflect our expedited, rush, standard or flexible pricing.

Yes. Once you place an order, you’ll be able to track it on our platform from the moment it’s matched to a supplier all the way through to the delivery of your finished parts.

MakeTime does. Because of our partnerships with industry leaders in material services and logistics, we can offer end-to-end order management that is cost competitive. Pricing includes all services.

First, you'll sign the estimate you received in your MakeTime account using a digital signature tool. You will then be prompted to pay on our platform using ACH direct deposit or — for orders up to $10,000 — a credit card. Upon payment, your order is placed. You can then download a .pdf of your order and a payment receipt from the website.

MakeTime offers a free, personalized Parts Library where you can upload and manage files. Sort, catalogue, archive, clone, create new assemblies, request estimates, place new orders, group collections of parts — there are a lot of options. There is no limit on the size or the number of files you can maintain either. Please note: There can be no further revision to part files associated with an order. However, if you believe your order contains an error, contact us immediately at sales@maketime.io or 1-844-625-3846.

MakeTime is working toward many CAD integrations. Currently, our platform is integrated with Autodesk 360. You can use the Smart Sync feature to import all your A360 Drive files into MakeTime, or you can submit a design file to MakeTime directly from inside the Fusion 360 design software. This walkthrough video explains how it works.

We use best practices in data collection, storage and processing, and we maintain strong security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information or any other data stored on our site. All data exchanges between the MakeTime site and users occur over a secured communication channel that is EV SSL certified and protected with digital signatures.

For more information please see MakeTime’s Privacy Policy.

MakeTime insures every order that crosses our platform, which means we truly offer a 100% quality guarantee. If you’re unsatisfied, your parts will be remade or reworked at no additional cost to you. We take careful measures upfront to ensure both parties understand the scope of work. When issues do arise, we solve them promptly. Solutions may include placing the job with a different supplier or having the same supplier rework the parts. All disputes are handled on a case by case basis.

MakeTime is the easiest, most efficient way to source machined parts. Using MakeTime means less time spent on procurement and less money spent on overhead. It also means bringing work back to the U.S. supply base.

Machining: 3, 4 & 5 axis milling, standard & multi-axis turning, swiss lathes, routers, screw machines, laser cutting, water jet cutting, plasma cutting, wire EDM, bending, and punching.

Finishing: anodization, assembly, bending, oxidizing, brushing, chemical film, cleaning, electro polishing, engraving, grinding, heat treating, lapping, laser marking, media blasting, pain, passivating, plating, polishing, powder coating, tumbling, and welding.

Yes. MakeTime offers:

  • Anodization
  • Assembly
  • Bending
  • Black Oxide
  • Brushing
  • Chemical Film
  • Electro-Polishing
  • Engraving
  • Grinding
  • Heat Treating
  • Lapping
  • Laser Marking
  • Media Blasting
  • Paint
  • Passivating
  • Plating
  • Polishing
  • Powder Coating
  • Tumbling
  • Welding

If you have any questions about requesting secondary processes, email support@maketime.io or contact us through chat.

All part files received by suppliers are fully redacted, and CAD models are encrypted at rest and in transit (SSL). If your company enters an NDA with MakeTime, our suppliers are contractually obligated to comply with the NDA as well, per MakeTime’s terms and conditions.  

We have a multitier qualification system. Everybody goes through basic vetting — including interviews — to gather information on credit, work experience and current certifications. Beyond that, the rigidity of qualification is related to the types of parts suppliers say they can provide.

Yes, we have suppliers with ISO/ASI/ITAR certifications. If you require suppliers to hold a specific certification, we will only match you to suppliers that satisfy your requirements.

We will begin by putting an MNDA in place and work with you to determine the best way to move forward.

Aluminum, Brass, Bronze, Cast Iron, Copper, Plastics, Steel, Tool Steel, Alloy Steel, Stainless Steel, and Zinc. Other materials avaliable upon request.

Per MakeTime quality standards, one part per line item is pulled at random and inspected. A complete inspection report is delivered with your parts.

For production runs, we will adhere to your specific requirements, i.e. FAI, PPAP, etc. Quality requirements are outlined and agreed upon prior to beginning production.

No. MakeTime is a no-cost solution for both purchasers (customers sourcing parts) and suppliers (customers machining parts).

MakeTime’s proprietary pricing algorithm estimates pricing for all of the parts in our system. By utilizing machine learning, this algorithm becomes more sophisticated with each part that it prices. It takes into account many different pricing influencers such as part geometry, material, historical pricing, and other economic indicators.

We handle this on a case by case basis since the stage of production will have a large impact on the outcome. We will work with you to find the best solution.

While our goal is to get you your parts as soon as possible, our system does not directly support turn around times faster than two weeks. We will work with you to find a solution.